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form won't submit... sporadic
Last Post 14 Nov 2006 10:23 PM by Sharlyn Metsker. 4 Replies.
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Sharlyn Metsker
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13 Nov 2006 08:17 PM  

I have a couple forms on my child portal (FormMaster version 1.05.01 and DNN version 4.0.2).  I am gettting many phone calls from people not being able to submit the form.  Nothing returns (the thank you/success text never appears), but they are not recieving an error either.  I am able to submit the form fine (info shows up in report and success text appears within a couple of seconds).  What could cause this problem on some computers and not others.  Or for some users and not others (I tried logging in as me on a computer where it wasn't working, and it worked for my login).  So it seems it's more of a user problem.  I am an administrator on the site.  No one else is.  Could this  be a problem in combination with a child portal?

Please help!  Any suggestions are greatly appreciated!

Steve Provencher
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13 Nov 2006 09:37 PM  
Start by going to SnowCovered and download the latest version from patches and hot fixes. Latest is 1.5.4.

Steve
Sharlyn Metsker
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14 Nov 2006 05:30 PM  

I went to Snowcovered... do I have to purchase it again to upgrade?

Sharlyn Metsker
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14 Nov 2006 05:32 PM  
nevermind... it wouldnt' let me download at first, but now it did. Thank you! I will try this.
Sharlyn Metsker
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14 Nov 2006 10:23 PM  
Ok... I have upgraded to 1.5.4 on DNN 4.0.2. I still have users unable to submit. This seems to only be happening on forms that are on the child portal, but not on the main publi portal.
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