Hi,

I have been newly assigned to support of a dnn site which uses FormMaster v1.5 to implement a feedback form. The form has some simple fields (name, address, etc.) which are to be sent to an email address when the user finishes filling out the form (using the default text template).

The dnn version is 4. Also: the site has the japanese language pack installed.

Problem:

When they recive the email, the form field names are not showing, For example: instead of:

Name:    Frank Bohac


They are seeing:

:    Frank Bohac

When I look in the database where the form variables are stored, the tag values are also empty, so whatever the problem is happens before the data is written to the db.

Any ideas?

Thank

Hi Frank,

No and unfortunatly 1.5 is no longer supported and we have no installations of it. Maybe you can add me as a user and send the information to c5.cust.service so I can administer the form.

It sounds like I should also be considering a product upgrade. What does this entail?

Can you tell me the exact version of DNN 4 you are running. I could help you upgrade since 1.5 should not have been available on snowcovered. Hopefully this is corrected.

Our verions of DNN is : 4.8.2.0

This site has been up for a while, I am taking over the maintenacne for it (probably 1.5 was available when the site was created).

I dont know how to add you as a user. I can see how to view the users, but not how to add one. I could send you the site admin loginid/password that I am using , but hesitate to do this for obvious reasons.

The url to the page under discussion is:
http://jpn.spray.com/tabid/297/Default.aspx

Form Master 1.5 for DNN 4 supports versions 4.0.3 - 4.5.1
You make a new user by navigating Admin > User Accounts the choose Add New User You should probably upgrade. A 10% discount will apply to Form Master 2008 if you use the same account to make the purchase. If you cannot login with the same account used to purchase 1.5 I can create a user discount but I would need proof of purchase for 1.5

Hi,

It took me a while to get the purchase receipts for FormMaster (which I now have). I have also set up an admin user for you to use to log in and check the form (can I email these to you rather than post them here? My email address is: frankbohac@aol.com).

Thanks